Our Privacy Policy

Hot Spring Spas NZ Ltd (Hot Spring Spas) is committed to ensuring that your privacy is protected. Our Hot Spring Spas Website privacy policy (Privacy Policy) sets out how we use and protect any information that you provide us through this Website. By visiting the Hot Spring Spas website (Website), you are accepting the terms of this Privacy Policy and we have the right to use your information as described here. We reserve the right to modify this Privacy Policy at any time.

Hot Spring Spas is bound by privacy regulations in New Zealand. This includes the Privacy Act 2020 (Act) and the Privacy Principles that the Act is based on. Our Privacy Policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz.

WHAT WE COLLECT

Personal information is identifiable information about you, examples of personal information that we may collect are as follows:

• Your name, email address and contact information.
• Information necessary to verify your identity as required by anti money laundering laws.
• Demographic information such as postcode, preferences and interests.
• Other information relevant to customer surveys and/or special offers.

If you can not be identified from the information that we collect (for example, when personal data has been anonymised) then this Privacy Policy does not apply.

By accessing our Website and/or using our services you are consenting to the collection, use, disclosure, storage and processing of your personal information in accordance with this Privacy Policy.

COLLECTION OF PERSONAL INFORMATION

When you visit our Website or use our services, we collect personal information from you. The following are the different ways that we collect this personal information:

Directly: When you use some parts of our Website and/or services we might ask you to provide personal data to us. For example, we ask for your personal details and contact information when you:

• use our Website and/or services;
• complete a customer survey; or
• provide feedback to us through our Website or email.

You do not have to provide us with your personal information if you do not want to. Although, if you choose not to you may be unable to use some parts or all of our Website and/or services.

Automatically: We collect some information about you automatically when you visit our Website and/or use our services. This information includes your IP address, device type, the webpage you visited before coming to our Website, what pages you are visiting on our Website and for how long, any links you click on while using our Website and any identifiers associated with your device. This information is used to gain a better understanding of how people are using our Website and how we can better this experience for our customers. If you’ve given us permission through your device settings, we may collect your location information in our mobile app.

From third parties: In addition to the information we collect directly from you, we may collect personal information from third parties. This may be publicly available information or may be from marketing and research partners. This information is used to supplement the personal information we already hold about you, in order to personalise and improve our services, and to validate the personal information you have already provided to us.

We do not collect any other personal information about you, including details about your race, ethnicity, religious beliefs, sexual orientation, political information or any other genetic or biometric data.

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Providing you with our services.
• Internal record keeping and statistics.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information that we think you may find interesting, using the email address, which you have provided.
• We may use your information to contact you for market research purposes.
• We may use the information to customise the Website according to your interests.
• We may provide your information to our third party partners for marketing or promotional purposes. They may not use this information for any other purpose than what we have instructed them to do.
• To co-operate with any government, industry, legislative or regulatory authorities.
• To protect and/or enforce our legal rights and interests, including defending any claim.
• We will NEVER sell your information.

DISCLOSURE OF YOUR PERSONAL INFORMATION

Unless expressly authorised by you or under this Privacy Policy, we will not disclose your personal information to any third party except in the course of providing our services to you. We may disclose your personal information in the following circumstances:

• To third party service providers who assist us with our use of your personal information. This includes providers who support our delivery of the Website and/or services to you or who assist us with marketing or promoting our services to you.
• Where we are required by applicable laws or regulations to do so or to defend our legal rights. Where possible, we will notify you of this type of disclosure.
• To an actual or potential buyer (and its agents and advisers) in connection with an actual or proposed purchase, merger or acquisition of any part of our business.
• When we have your express consent to do so.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. The security measures we have in place ensure that New Zealand information handling and storage standards are adhered to.

HOW WE USE COOKIES

A cookie is a small file, which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

Overall, cookies help us provide you with a better Website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Website.

Information collected may be used by third party vendors, including Google, to show you related ads on other sites on the internet. Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to our Website. Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page.

This Website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to this Website. Of course, any data collected will be used in accordance with our own Privacy Policy and Google’s privacy policy.

LINKS FROM THIS WEBSITE

This Website’s content may include links to third party websites that are controlled and maintained by others. We have no responsibility and we will have no liability for the content and activity of these linked sites. Any link to other websites is not an endorsement of those websites and you acknowledge and agree that Hot Spring Spas is not responsible for any content or claims of any such websites.

CONTROLLING YOUR PERSONAL INFORMATION

You have the following rights with respect to the personal information we hold on behalf of you: 

• To request access to your personal information. 
• To request a correction to your personal information. 
• To request the deletion or removal of your personal information. 
• To object to or request a restriction on the processing of your personal information. 

• To request a transfer of your personal information to you or a third party. 
• To withdraw consent to the use of your personal information. 

Whenever you are asked to fill in a form on the Website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. 

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected] 

You may request details of personal information that we hold about you. If you would like a copy of the information held about you, please contact us on [email protected]. There are exemptions where access to your information may be denied under the Act. We will notify you if this is the case.  

In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction. 

We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information. 

YOUR CHOICES AND OPTING OUT

Hot Spring Spas will contact you only if you elect to be contacted.

If you choose to receive email messages, Hot Spring Spas may periodically send you email messages describing updates, new features or promotional offers related to this Website. You can choose to stop receiving this email at any time. Simply follow the instructions included in your email or send a reply stating your request.

If you do not explicitly choose to receive informational emails, the only email messages you will receive from Hot Spring Spas will be in response to email inquiries that you send us.

KEEPING YOUR INFORMATION SECURE

The security of your personal information is very important to us, and we are committed to protecting the information that we collect. We have security measures in place to protect against the loss, misuse or alteration of information that Hot Spring Spas has collected from you at our Website. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. 

While we strive to protect your personal information, Hot Spring Spas cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. 

ACCEPTANCE OF POLICY

By visiting the Website, you are accepting the terms of this Privacy Policy, and we have the right to use your information as described in this Privacy Policy. We reserve the right to modify this Privacy Policy at any time. Your continued use of the Website after we either personally notify you or generally post such changes on the Website will constitute your acceptance of those changes.

NOTIFICATION OF CHANGES

All the terms and conditions are subject to change without notice.

We may change or update this Privacy Policy at any time by uploading a revised privacy policy to our Website. By using our services and Website you agree to be bound by the privacy policy that is in effect at that time.

We encourage you to check back periodically to review this Privacy Policy for any changes since your last visit. This will help ensure you better understand your relationship with us, including the ways we process your information.

QUESTIONS OR COMMENTS

If you have any questions or comments about the Hot Spring Spas Privacy Policy and/or the way it affects you, please contact us by email request to [email protected]. 

If you feel as if we have not addressed your concern in a satisfactory manner, please get in touch with the Office of the Privacy Commissioner in New Zealand.