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Customer Stories

Hot Spring® Spas is dedicated to providing the Absolute Best Spa Pool Ownership Experience®, which is why all Hot Spring® owners are invited to share their ratings and reviews with potential customers. Real reviews from Hot Spring® owners explain what it's like to own a Hot Spring® spa and answer many common questions about their spa pool experience. If you have any additional questions contact us or contact your local Hot Spring® dealer.

Soaking off aches and pains in a Hot Spring® spa for 25 years | HotSpring Spas

Dallas from Real People, Real Stories.

2 May 2018

Soaking off aches and pains in a Hot Spring® spa for 25 years

Auckland-based Dallas tells why purchasing a Hot Spring® spa pool was the best decision she and her husband ever made for their wellness and family bond. Watch to learn more. 

Angela Besant from Google Reviews.

Best thing I have ever purchased!

My Hot Springs Relay Spa is hands down the best thing I have ever purchased. Not only is it great for our whole family, it is my little slice of luxury where I can enjoy peace and quiet at the end of a long day. The Hot Springs spas are the best quality out there, I wouldn't go for any other brands, they just don't live up to Hot Springs! The team are also very helpful with after sales care so all is all an amazing experience and service. 

Lesley kelly from Google Reviews.

Verla Dawick extremely obliging in every possible way!

I found the salesperson named Verla Dawick extremely obliging in every possible way. She went absolutely out of her way to ensure I would purchase exactly the correct pool that was suitable to my needs. I asked numerous questions and I found Verla very knowledgeable and extremely helpful, she couldn’t have done enough for me, and I would recommend Verla to anyone interested in buying a hot springs pool in future. A most wonderful person to deal with.

Anna Friend from Facebook Reviews.

A stress reliever at the end of a long day

We have one of Hot Springs top of the line spas which is located on our deck overlooking the Mahurangi Harbour and I have to say to lie back on a starlit evening with no light pollution other than the light emitting from the very cool lighting in the spa and listen to our music from the excellent speakers - it really doesn't get any better for a stress reliever at the end of a long day.

Antonia Connell from Facebook Reviews.

I can't rave enough about the fabulous Hot Spring Spas!

I just can't rave enough about fabulous Hot Spring Spas, the product and the people! We purchased an awesome spa at the beginning of winter last year and we are still blown away by the joy it brings us after a hard days work. The staff at Hot Spring Spas are so service orientated, helpful and sincere. Just the best, highly recommend :)

Jaimie Lancaster from Facebook Reviews.

We knew Hot Spring would be more cost effective in the long run

We nearly bought a cheaper brand, but after doing more investigation, we where convinced that Hot Spring would be more cost effective in the long run.

So far the service has been fantastic and our Hot Spring spa is the best investment we've made for our family and health. Quality is definitely there and we've not seen much difference to our power bill. New home and now a new hot spa great summer ahead.


How a Hot Spring® spa changed Malachi's life | HotSpring Spas

Malachi from Real People, Real Stories.

1 September 2019

How a Hot Spring® spa changed Malachi's life

Malachi has a genetic disorder so rare it is yet to be named. It causes muscle degradation resulting in intense cramping. Due to his constant pain, before receiving his Prodigy spa he would have to take five different pain medications, including morphine, every day. Watch to learn more about Malachi's miraculous story of wellness with a Hot Spring® spa featuring both Malachi and his mother Julie Agnew.

David Swann from Google Reviews.

The customer service is excellent

Purchased a re-conditioned Spa from this company. It was pre -checked and cleaned. The customer service is excellent, they are always available to answer questions. I am really pleased with the condition of the spa, the extra power costs are negligible too. Highly recommended. 

Carlyn Mockett from Facebook Reviews.

Professional, quick and good advice

Professional, quick and good advice - we are really happy with our spa and as first time spa owners we had no idea what would suit us and how we should approach it- Caroline absolutely helped us out. Caroline answered calls when we had questions and she is clearly a committed and hard working person, with a great sense of humour!

Richard Hoffman from Facebook Reviews.

The issue was solved on the spot

We bought our Hot Spring Spa just over 2 years ago. We have thoroughly enjoyed it and found it great for the whole family. What has impressed me most though has been the amazing after service and the quickness to reply and fix any issues. We had a problem with our spa before Xmas with a faulty power-board (or something, I'm not an expert). I contacted Beatrix through the website and we had a technician at our house 2 days later. The issue was solved on the spot and during the call another issue was spotted and resolved before we even knew we had one. The product itself is great but to know that it is backed up by a professional and excellent aftercare service would make me recommend Hot Spring Spas to anyone in the market for a great Spa.

Rachael Phillips from Facebook Reviews.

Delightful customer service and making this experience an amazing one!

Our spa is in and Jeff & I can't thank you enough for your delightful customer service and making this experience an amazing one, you both have such beautiful soles. Jeremy you're amazing, right from letting us know what will be done, to telling us what you needed from us & our electrician and then your lil tips/tricks & detailed info. You both are awesome and thank you sooo much for your continued support. Hotspring Spa's Lower Hutt...amazing, awesome crue!!! From the happiest customers on earth.

Building stronger family connections with Hot Spring® | HotSpring Spas

Mamerlita Angelou from Real People, Real Stories.

1 October 2019

Building stronger family connections with Hot Spring®

Auckland-based Mamelita (Ellou) Angelou shares her family's experience with Hot Spring® Spas and why her family continues to enjoy and build connections while using their Grandee https://youtu.be/sB_SneP4whcspa pool over the last several years.

Tim Soper from Google Reviews.

Brilliant follow up Warrantee Service!

When things go wrong you really get the chance to see how much an organisation really cares. Well when we sprang a leak from our thoroughly loved Hotspings Spa these guys were right there. Without question Bea the Service Manager had someone booked to visit. Tejpal the technician on the job was amazing. So knowledgeable, reasurring, and what seemed like a major to us was sorted within the hour. He was so very helpful with maintenance tips for preserving life of the pool, and ressurred us they were just a call away. It was right there I felt the value of buying the Hotsprings premium brand. Thanks guys, you are certainly walking the talk! 

Zane Chase from Facebook Reviews.

Very easy to deal with and always great service.

Have brought 2 pools over the space of a year from Caroline in the Newmarket store very easy to deal with and always great service.

Dallas Wearing from Facebook Reviews.

Do yourself a favour and get one

We have just bought a new Sovereign Hot Spring Spa on Saturday, and are very excited about this. The spa we have at the moment is also a Sovereign which we bought from Hot Spring Spas 24 years ago. I consider 24 years for a spa to last shows how great the quality of these spas is, and to me it shows how much more superior Hot Spring Spas are to other brands. We have had parts replaced over the years and have always found the back up service to be absolutely second to none! For the last few years we have been dealing with Lee Pettengell (Botany Branch) and he has been brilliant to deal with. If you don't have a Hot Spring Spa, do yourself a favour and get one, they are sooooo worth it! Thank you Hot Spring Spas, you have a customer for life with us....

Angela Huxford-Derecourt from Facebook Reviews.

Amazing customer service experience and awesome product

I have loved my spa but this week it started making an awful noise, so I called the service team (Beatrice was superb) today expecting to hear after Xmas would be the timeframe - how wrong could I be! Tejpal their lovely technician called straight back and even better he has arrived to fix it this afternoon (a miracle in any Auckland traffic let alone a Friday afternoon!). He shared how he has been 14 years of loyal work for the company and can’t speak high enough of the company and culture.

I am delighted to report my spa is back to its glorious state and once again my ‘happy place’ in the backyard is restored.

Thanks Hot Spring Spa’s NZ - amazing customer service experience and awesome product.

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