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Personal information is identifiable information about you, examples of personal information that we may collect are as follows:
When you visit our Website or use our services, we collect personal information from you. The following are the different ways that we collect this personal information:
Directly: When you use some parts of our Website and/or services we might ask you to provide personal data to us. For example, we ask for your personal details and contact information when you:
You do not have to provide us with your personal information if you do not want to. Although, if you choose not to you may be unable to use some parts or all of our Website and/or services.
Automatically: We collect some information about you automatically when you visit our Website and/or use our services. This information includes your IP address, device type, the webpage you visited before coming to our Website, what pages you are visiting on our Website and for how long, any links you click on while using our Website and any identifiers associated with your device. This information is used to gain a better understanding of how people are using our Website and how we can better this experience for our customers. If you’ve given us permission through your device settings, we may collect your location information in our mobile app.
From third parties: In addition to the information we collect directly from you, we may collect personal information from third parties. This may be publicly available information or may be from marketing and research partners. This information is used to supplement the personal information we already hold about you, in order to personalise and improve our services, and to validate the personal information you have already provided to us.
We do not collect any other personal information about you, including details about your race, ethnicity, religious beliefs, sexual orientation, political information or any other genetic or biometric data.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. The security measures we have in place ensure that New Zealand information handling and storage standards are adhered to.
A cookie is a small file, which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Overall, cookies help us provide you with a better Website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Website.
This Website’s content may include links to third party websites that are controlled and maintained by others. We have no responsibility and we will have no liability for the content and activity of these linked sites. Any link to other websites is not an endorsement of those websites and you acknowledge and agree that Hot Spring Spas is not responsible for any content or claims of any such websites.
You have the following rights with respect to the personal information we hold on behalf of you:
Whenever you are asked to fill in a form on the Website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
You may request details of personal information that we hold about you. If you would like a copy of the information held about you, please contact us on email@example.com. There are exemptions where access to your information may be denied under the Act. We will notify you if this is the case.
In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.
We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.
Hot Spring Spas will contact you only if you elect to be contacted.
If you choose to receive email messages, Hot Spring Spas may periodically send you email messages describing updates, new features or promotional offers related to this Website. You can choose to stop receiving this email at any time. Simply follow the instructions included in your email or send a reply stating your request.
If you do not explicitly choose to receive informational emails, the only email messages you will receive from Hot Spring Spas will be in response to email inquiries that you send us.
The security of your personal information is very important to us, and we are committed to protecting the information that we collect. We have security measures in place to protect against the loss, misuse or alteration of information that Hot Spring Spas has collected from you at our Website. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure.
While we strive to protect your personal information, Hot Spring Spas cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk.
All the terms and conditions are subject to change without notice.
If you feel as if we have not addressed your concern in a satisfactory manner, please get in touch with the Office of the Privacy Commissioner in New Zealand.