Thank you for your interest in Hot Spring Spas

Hosprings Spa service manager Beatrix O in Auckland is an excellent example of someone who believes and exhibits customer service. Always willing to engage and sort out the problem at hand her attitude reflects very positively on the brand

We made the best decision to own our new Relay Hot Springs Spa. We have used it every day since purchase. Added bonus, our teen is staying around home more with friends using the spa. Getting the spa into a tricky position went very smoothly, all organised by Hot Springs staff. The staff are super friendly and helpful and on call to answer any queries. Thanks!

We purchased a Freeflow Spa around 8 years ago from the Albany Showroom after meeting Verla. She was so very knowledgeable and gave us so much confidence in the quality of the product. It turned out to be a great decision. That spa saw us survive multiple COVID lockdowns and was so easy to maintain. It cost us very little in power. When we moved house we left the Excusion there and inherited one. It was a cheap spa, noisy, smelly and expensive to run. We missed our Hot Spring. As our kids are now older we decided to treat ourself to a smaller spa from the Highlife Range and went with the Jetsetter LX. We have no regrets. The motor massage is spectacular, we love the Salt System and don’t need shower after a spa anymore. The IQ system is very clever and user friendly. We’re stoked with the upgrade and couldn’t be happier with Hot Spring. In our opinion it’s been worth the investment.

Lee been my awesome buddy when to come to spa shopping. He been helping out family chosen the right hot spring spa and it was easy to deal with because he has in-depth knowledge of hot spring spa.

We are thoroughly enjoying our spa! This shout out goes to the staff. Heidi at the Newmarket shop was absolutely amazing to deal with, we can't fault her. The guys that installed it were also great!. And Beatrix at customer service also absolutely amazing and we can't fault her. Some of the best customer service we have have experienced all with patience, friendleness, professionalism and a felt genuineness. Thanks

Best service, knowledgeable and friendly. Verla has helped us from the very beginning, always keen to educate and share her tips. We love out Hot Springs Spa.

A great purchasing experience. Our house had challenging access for delivery. Sales staff and delivery team talked us through all the issues in a professional and practical way, resulting in a successful and stress free install! The delivery teams certainly know what they are doing! Sales staff also took calls on their day off to ease our concerns.

We recently purchased a spa from the limelight series. Theresa was the salesperson/ contact for us. We have had exemplary service and communication throughout the sales, delivery and setup process.
I would have no hesitation in recommending HotSpring spa’s and the team at the Albany branch.

Consistently good service since we purchased our Hot Spring Spa 16 years ago. Love our spa!

Having never owned a spa pool we were a bit nervous about what exactly would suit. Verla and the team at Albany Hot Spring Spa Pools were great; showed us the options, gave us good advice and basicllay sorted it for us - we chose an Azure spa. To say we are happy is an understatement, this spa has everything we wanted and more, is easy to operate and a pleasure to own...and sheer luxury to soak in with a nice cup of tea!