FAQ

Can I finance my spa?

The short answer is yes pending your eligibility for a personal loan. The amount you are eligible to borrow will depend largely on your existing credit rating. You can apply with your local bank, credit union or online lender or contact your local dealer to check if there are any specials or promotions happening at the time. 

Your Hot Spring Spa will undoubtedly bring you pleasure for much longer than your loan term. Making a downpayment on your spa is an effective way to reduce your full loan amount and the amount of interest you will pay over the life of the loan. 

If you’re ready to find out more about hot spa prices and financing options, use our dealer locator tool to find an authorised Hot Spring® dealer near you.

What is the main difference between a cheaper and more expensive spa?

Hot spas differ in cost due to a variety of differing factors. This is why you generally will not find set spa prices on manufacturer websites as each spa can be custom built depending on the inclusions you choose. 

The main factors that affect spa pricing are as follows: 

  1. Energy Efficiency
    Having a more energy efficient spa may drive up your initial outlay, however your ongoing costs will be decreased. Your savings will be spread out over the life of your spa. An energy efficient spa can save drastically on ongoing monthly costs. Keep in mind that the costs to run a spa in cooler climates will be greater when compared to warmer climates. 

  2. Quality & Design 
    The quality of the spa build and design can affect the cost of your spa. A well built spa will work more efficiently and last longer than a cheaper spa. You will generally find more expensive spas will have a better construction and design where comfort and functionality seamlessly combine to create the ideal, energy efficient spa.

  3. Size
    This one is pretty simple - the larger the spa, the more expensive to buy due to the increased materials and manufacturing costs. 

  4. Features
    The features and accessories you choose for your spa will also add to the final, complete cost. Again, this is entirely up to you. You can choose from lighting and sound system integrations, steps, umbrellas, door covers and lifters, advanced water care technology as well as upgraded jet systems. The choice is yours. 

The benefit of choosing the right spa for you is that you can pick and choose your inclusions, allowing you the flexibility to determine the final cost of your spa. 

How big should my spa be?

When thinking about how big your spa should be, it is important to think about how you intend on using it. These 2 key questions will help you to determine the future use of your spa, and therefore the size you should be looking at. 

  1. What are you buying your spa for? 
    Knowing how you intend to use your spa will help determine this answer. Is it for you and your spouse alone to relax in for the majority of the time? Do you have kids who will use it often? Do you have older children who might use it as their evening hang out? If you see your spa being used to bring family and friends together, then a bigger spa may be for you. If your family is small or moved on and will be used by mostly couples at best, then a smaller spa may suit your needs. 

  2. What size space to you have? 
    The space in your yard or on your deck may be the deciding factor on the size of spa you choose. Check the spa dimensions against your space to ensure the spa you choose is suitable for the space. Keep in mind any additional features such as steps and umbrellas that may require extra space. 

Getting your spa size right is important as your spa purchase is a long term one that will bring years of joy to you and your family. 

How many spa jets do I need?

When it comes to jet count, quality scores over quantity. You may find as you start comparing models and manufacturers that there is a difference between the number of jets in different makes and models. Some may offer a handful of jets whilst others can rack up to 20 jets. But how much more of an enjoyable spa experience will 20 jets give you that 10 jets could do just as well? 

Firstly look at spa quality  

When deciding on the right spa for you, there are tings that are more important the the number of jets. These things include energy efficiency, water care technology and most importantly, product quality. When comparing providers, some manufacturers may increase the jet count to stand up to the superior quality of other spas. Don't be fooled by jet count! The more jets doesn't necessarily mean a greater spa experience. 

Look at jet quality 

More important than jet number is jet quality. A diverse range of jet systems is a better indicator. So think about what you want your spa to achieve. Are you after an intense hydrotherapy massage from your spa? If so, then big, pulsating jets for the larger muscles groups like your back will be advisable. Powerful directional jets can also help to loosen target areas like your neck or tired calf muscles.

So the main message is, forget the quantity and focus on the quality and functionality of your jet system. Remember also, the greater number of jets you choose, the greater the pump system to power them which means higher operating costs. 

What factors determine the energy efficiency of a spa?

When considering your next spa purchase, it is important to consider the ongoing operating costs as well as your initial outlay costs. Your ongoing operating costs are determined by the energy efficiency of your chosen spa. There are certain factors that contribute to how effectively your spa utilises and expends energy. 

Insulation 

The insulation of your spa determines how much heat it loses through its walls. The most heat that is lost, the harder the spa needs to work to stay warm. Insulation options include: 

  • Convection - a no foam system that lines the perimeter of the spa that transfers the heat from the motor and pump into the water.
  • Full-foam - Urethane foam that fills the space between the spa shell and its cabinet.
  • Fibercor™ - A four times more dense material than full foam urethane insulation.
  • Full insulation - Multiple layers of foam of varying densities that expand and compress to fill gaps. 

Jet pump system 

Spas use either a jet pump system or circulation pump to circulate the spa water. A jet pump is noisier than a circulation pump and generally draws more energy. A circulation pump uses a small amount of energy in comparison, similar to that of a 40-watt light bulb. 

Spa covers 

Spa covers help a spa to retain heat as it fits snugly over the spa and locks in heat at the edges and seams. It consists of a dense foam core to assist insulation as well. Choosing a spa cover that is designed specifically for your spa will ensure you benefit from minimal heat loss. 

What is the best spa water care system?

Caring for your spa is important to ensure its, and your, long term health. We understand when looking at spa water care options, it can become confusing which is the best way to go. We have narrowed down the 3 water care options to help you choose the one that suits your budget and routine the best. 

1. Traditional spa water care


Traditional spa water care is the most economical but requires the most manual effort. As part of your traditional water care process, you will need to add an approved sanitiser to the spa once a week and prior to each use. The amount of effort you need to out in is dependent on how often you use your spa. You should typically check the spa with a test strip prior to every use. We recommend only using products specifically designed for your spa and from a reputable, authorised dealer. 

The sanitiser you use will be one of two options - Chlorine or Bromine. They kill bacteria and viruses and prevent algae growth. As a guide, Chlorine levels should stay between 3 and 5 parts per million. Do not use tri-chlor chlorine, any type of compressed bromine or chlorine, acid or any type of sanitiser not specifically made for your spa.

2. Ozone with MPS and silver ions


Ozone with MPS and Silver Ions is still a manual process, however less interaction is needed, and a tad more expensive than traditional water care. It is now the industry standard for spa care. You will see crystal clear spa water with very little chlorine required.

It combines powerful oxidisers (ozone and MPS) with silver ions to decrease the need for chlorine. This ozone unit may come as a standard feature or as part of an upgrade. Once installed, the unit releases tiny ozone bubbles continuously into the water. The silver ion cartridge in the filter standpipe automatically releases silver ions into the water. This helps to inhibit bacteria growth.  You will need to manually add MPS to the spa with each use, and a small amount of chlorine once a week. The silver ion cartridge will need to be replaced every three months, and the ozone unit every 4-5 years.

3. Spa salt water systems 


The top of the range water care system is both the most hands-free option and the more expensive option. They automatically generate the sanitiser via an electrode cell which transfers energy to the water to convert salt into a sanitiser. The result is better-feeling and longer-lasting spa water.

When using this system, you will need to balance the spa water and dip a test strip to determine how often the system should run. The cell will need to be replaced at regular intervals, which is determined by the spa you choose. 

The new FreshWater™ Salt System is designed to make water care as simple as possible. Available on all Highlife® Collection and Limelight® Collection spas, it will keep your spa water clean, clear and sanitised for a full year. With the addition of a little salt, your spa will generate chlorine automatically. This means less manual labour for you measuring and adding chemicals. IT eliminates the guesswork and hassle of spa water care maintenance.

Your local spa dealer can walk you through the process of choosing the right spa and water care system for you.

Do I need a spa cover and lifter?

Our energy efficient spa covers help to retain the heat within your spa, leading to increased energy efficiency. Spa cover lifters that are manufactured specifically for your spa cover will aid the easy removal and placement of your spa cover . They negate the need for any heavy lifting, and make the removal of your spa cover possible by a single person. 

Without a spa cover lifter, spa covers can be difficult to lift, especially in difficult conditions such as heavy snow. Spa lifters make your spa easily accessible and keep your cover in prime condition. 

You can choose between an automatic and manual lifter. The choice will come down to your budget and the amount of physical ability you have to lift your cover. 

View our range of spa covers and lifters to choose the right make and model for you. 

 

Do spas cause skin rashes?

As a simple rule, spas do not cause skin rashes. Skin rashes are caused by bacteria. Any skin rashes that come as a result from a spa, are caused by a spa that has not been sanitised effectively. 

A rash caused by this bacteria in a spa is known as hair folliculitis. It is caused by exposure to this bacteria in warm water over a period of time. It appears as a bumpy, red rash or blisters filled with pus around the hair follicles. The rash may appear thicker in areas underneath the swimsuit where the water was in contact with the skin for a longer period of time. It will usually disappear after a few days and an anti-itch cream can be used to treat it.

The good news is, you can avoid this rash in your own spa by testing your chlorine and pH levels on a regular weekly basis, cleaning the spa shell and replacing filters as per your maintenance schedule. 

 

Can I soak before and after exercise?

Research shows that hot water therapy provides positive benefits both pre and post exercise. It helps to promote healing and provide relief to sore and tired muscles. The good news is, both a pre and post soak can have positive effects on your next workout. 

Having a 20 minute soak pre workout can help to get blood flowing and loosen up your muscles, ready for exercise. After your workout, a relaxing soak can help to relax both your mind and body as well as stimulating the healing process. 

It is advised to give your body time to cool down after exercise before you take to your spa for a soak. By listening to your body and its signals both pre and post workout, your spa can become a favourite addition to your exercise routine.

Will the spa ruin my bathers?

When worn over time, the chlorine found in spas may contribute to the fading and damage of your bathers, especially spandex. Colours will fade and lose elasticity, weaken and possibly tear. The same can be said for bathers worn in swimming pools on a regular basis. 

It is important to note that one off or infrequent soaks will not cause immediate damage. You are more likely to see sustained damage to your bathers if you soak for long periods of time on a regular basis. Other factors such as sun exposure can also have an effect on the ongoing quality of your bathers. 

To help minimise the damage to your bathers, rinse your swimmers in cool water straight after your spa and air dry. Do not hang your bathers by the straps as this will increase the loss in elasticity. Also avoid using harsh detergents as grains can stay in your bathers and leak into your spa on next use, damaging the spas plumbing, pumps and parts. 

 

What are my spa installation requirements?

Installing a spa in your backyard is easier than you might think! There are a few necessities to make the process a quick and simple one. 

  1. An accessible location 
    Your spa installers will need suitable access to your backyard to install your spa. Your spa will be bought in on its side on a cart, rolled in and placed in your chosen location. If there is no direct access to your backyard, a crane delivery may be required. 
  2. A solid surface 
    A level concrete space or deck are the preferred bases for your spa installation. 
  3. Access to electricity
    Your spa will require access to 110V or 220V of electricity. 
  4. Access to a hose 
    Easy access to a hose to fill your spa is a must. You will likely need to only drain and refill your spa water a few times every year. 

If you are unsure about any of your installation requirements, check with your authorised dealer prior to delivery. 

Where is the best place for my spa?

Choosing the right location for your spa is an important decision. The two main things to consider are proximity to your home and door, and privacy. 

Whilst you might have a tranquil area near the rear of your backyard, you wil find the frequency of use of your spa is directly related to how far it is from your back door. The ideal place for your spa is within a few feet of your home. So on a dark cold morning or evening, you simply need to tread a few steps to the luxurious spa that awaits. Having a circulation pump will ensure the noise from the water circulation is kept to a minimum. 

Privacy is another key factor when looking at where to place your spa. You will want to ensure your spa is private and free from the eyes of your neighbours. You can consider the addition of a spa cover lifter which gives an immediate privacy wall when in an upright position, or a privacy screen or greenery. 

How much maintenance will my spa need?

One of the main deterrents of a spa purchase is the thought of ongoing maintenance. Well the good news is that maintenance has come a long way. With new water care technology and upgrades in manufacturing, spa pools require much less ongoing maintenance than they did 5 to 10 years ago. 

Water care - 5 minutes a week 

A simple dip of a test strip prior to each spa use, and addition of sanitiser where needed is all you need to ensure your chemicals are where they need to be. 

Filters - 15 minutes a month 

Your spa may have anywhere from one to five filters that will require a clean once a month and a deep clean (soaking in a bucket) every two months. 

Draining and refilling - once a year 

If you take the recommend care and stick to your maintenance schedule, you may only need to drain, rinse and refill your spa once a year if using the FreshWater™ salt water system. If using the traditional care method,, you may need to repeat the process up to 3 times a year. Refilling can take up to a day to drain, clean, refill and reheat. 

 

Should I turn the temperature down on my spa when not in use?

This depends on how often you use your spa. If you frequently use your spa, it will cost more, and take more time to heat your spa up when you wish to use it. If you are planning on not using your spa for an extended period of time, or if you are going away, then yes it is recommended to turn the temperature down.

The use of our Connextion® Remote Spa Monitoring System helps you to remotely control the temperature of your spa to adjust the temperature as needed.  

How do I reduce calcium hardness in my spa?

Reducing the amount of calcium hardness in your spa water will leave you with a smooth and silky feeling on your skin as well as longer lasting spa water. Reducing the calcium will also help to protect your spa components such as pumps and heaters. 

The use of Vanishing Act Calcium Remover will help to bring down your calcium hardness range in your spa. 

  1. Rinse the Vanishing Act calcium remover with running water until the water runs clear and place in your spa.
  2. Place the Vanishing Act calcium remover flat side down over the heater return in the foot well. After 10 to 12 hours, flip the calcium remover over and reposition over the heater return. After 24 hours, take the calcium remover off of the heater return and discard.

Measuring the calcium hardness in your spa will ensure your levels are kept within the recommended range of 25-75 parts per million. 

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