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Your Frequently Ask Questions

How do I pre-order my spa pool?

Easy as talking to one of our spa experts - just click on the bottom right to speak with some one from our Hot Spring team or find your local Hot Spring showroom near you by clicking here.

I’ve pre-ordered my spa pool - when will I receive it?

We have a large number of containers currently in production or in transit to New Zealand arriving throughout winter weekly. Our team will be updating customers as the containers arrive to fulfil the spa orders placed in recent weeks.

Please note: If you have pre-ordered a spa from our production slots, this may take a little longer. We will keep you updated. 

I want to buy a spa but don't want to come into a showroom, how do I buy one?

Great, you're in the right place! There a couple of ways to shop smart and safe. You can either speak with one of our Hot Spring Spa Expert online using LiveChat. Just click on the chat box at the bottom right corner on our website from 8am to 10pm Monday to Sunday. Alternatively, if you'd prefer our Spa Experts to contact you directly please fill out our Get a Quote form to arrange a time that is most convenient for you. 

How do I buy my spa pool chemicals and filters online?

You can order your essential spa pool products from your local Hot Spring dealer or online and have these deliver straight to your home by purchasing from our online store: spapoolsonline.co.nz 

How do I buy spare parts for my spa?

Our phone lines are exceptionally busy at present and we do apologise if you're unable to get through straight away.

If you're after spare parts please email our service team directly at serviceteam@hotspring.co.nz with your spa serial number and spa part needed i.e. jet pump, circulation pump, etc. They typical reply within the same day of receiving your enquiry. 

I need a service for my spa pool, how do I book one?

Hot Spring Spas New Zealand have 20 New Zealand dealerships nationwide with fully trained technicians to help service your Hot Spring spa. To find your local Hot Spring dealer please click here.

Alternatively, get in touch with our friendly service team directly at serviceteam@hotspring.co.nz or call 0800 468 777 please provide your spa serial number and any photo's that may be useful. 

We're here to serve you.

Can I order my spa pool chemicals over the phone?

If you're unable to order online or visit your nearest Hot Spring Dealership, we'd love to help you place a secured phone order.

Please contact our service team directly on 0800 468 777 to process your order for you. 

 

Can I Click & Collect my spa pool parts?

Currently Click and Collect service is only available on spa pools. However if you require spa pool specific spa parts it is best to contact your local Hot Spring dealership. To find your closest Hot Spring store near you

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