Hot Spring Spas Trading Update

Hot Spring® Spas NZ Ltd would like to provide an update in relation to COVID-19 (Corona Virus) and its potential impact on business operation. Hot Spring® Spas NZ Ltd in partnership with Watkins Wellness® operates the brands Hot Spring® Spas in New Zealand and Australia, Endless Pools® Fitness Systems, Fastlane Pools® Fitness Systems and Spa Pools Online, with six retail showrooms across New Zealand and over 20 Hot Spring® spa dealerships throughout New Zealand and Australia.

Due to the recent government restrictions within the USA and New Zealand our Hot Spring® Spa showrooms, Auckland Warehouse Distribution Center, Hot Spring® dealerships within New Zealand and Spa Pools Online will be temporarily closed during the Level 4 -COVID-19 restriction period, or until further notice. 

It is important more than ever, that we live up to our core-purpose of Every Day Made Better® by making our team available to support our customers remotely while continuing to deliver the Absolute Best Spa Pool Ownership Experience™ via these channels:

Online Support

If you require information on any of our Hot Spring® spa pools or Endless Pools® products, you can chat directly with one of our friendly sales professionals online via www.hotspring.co.nz

Phone Assistance

Alternatively, please call 0800 468 777 to speak directly with one of our friendly kiwi-based team members 7 days a week from 10am to 3pm.

SpaPoolsOnline.co.nz

In the last several days we have received unprecedented demand for essential spa pool care products to treat spa pool water effectively. It is for this reason, we are working with our Auckland Warehouse Distribution center to fulfill all online orders before close of business on Wednesday, 25 March. 

Hot Spring Service Bookings

Our friendly service team have contacted all Hot Spring® service bookings during the Covid-19 - Level 4 lock down period and deferred these service and spa installation appointments.

Our service team will still be available to answer your spa pool service related questions via email or phone 7 days a week from 10am to 3pm. To speak with one of our friendly kiwi based team members please email: serviceteam@hotspring.co.nz or call 0800 468 777.

What you need to know about Chlorine and COVID-19?

Furthermore, we understand Hot Spring® customers may be concerned using their spa pool or swim spa during this time.

At Hot Spring® Spas, water hygiene and our customers' health and well being has always been most important to us. It is for this reason Hot Spring Spas are designed and manufactured with the highest and strictest quality standards in New Zealand and Australia with ISO 9001 certification.

We encourage Hot Spring® Spa customers to continue regular and adequate spa pool sanitisation (with chlorine or bromine) to balance their pH levels in their spa pool or swim spa.

If you would like to learn more about caring for your spa pool and balance of your water, please check out our FAQ page.

Read more about chlorine >>

For more information about Water Transmission and COVID-19, please refer here >>

Now more than ever, we want to help kiwi’s live every day better by showing up for our customers. We thank you for your ongoing support and patience while we work through this difficult time together.

Lastly, we want to acknowledge our teams ongoing efforts and hard work over these last few days as we adjust to these new changes and ways of working.

Stay safe. 

From Your Hot Spring Team

 

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