Our Hot Tub Owners | HotSpring Great Britain

Frequently Asked Questions

Consult the troubleshooting guide in the back of your Hot Spring spa owner's manual. In it you will find step-by-step instructions that help owners check for common issues. This troubleshooting process does not require any technical ability to perform.

Your local authorised dealer should be available to assist - please give them a call! Hot Spring also provides great customer support Monday - Friday, 9:00 to 5:00 p.m. (NZT)

Authorised Hot Spring dealers have the most up-to-date service information from Hot Spring and will be aware of any recommended tools, component upgrades and techniques to repair your spa correctly. Non-authorised providers often use refurbished or outdated parts, which typically end up costing you more in time, risk, and money.

You can either download the owner's manual for your spa or contact our Customer Service team and we can mail you a hardcopy at no charge.

Floaters dispense chemicals into the spa water 24/7, whether they're needed or not. When the spa is closed and the jets off, the floater will stay in one location in the spa, spilling chemicals onto the horizontal surfaces immediately below it. Because the tablet does not dissolve evenly, those bits will etch and pit the plastic shell surface, leaving a rough surface that will not be comfortable to sit on and can damage swimsuits. These rough patches cannot be sanded or removed from the shell. View Hot Spring water care products

Hot Spring does not recommend using any type of oils or bath salts in your spa because they tend to gum up the filters and damage the electrical components in the spa. Using these products does not void the spa's warranty, but any service needed to repair the spa because of damage caused by the use of non-approved chemicals is not covered by the warranty. Those can be expensive repairs, so if you're not sure, ask your dealer before you use any new chemical or oil in your spa.

The first thing is to determine what spa sizes you are considering. Some spas do not offer the option of 110v service. It also depends on how you plan to use the spa. Basically, having a spa hooked up for 230v service means that the jets and the heater can operate at the same time. With a 110v unit, the heater will not come back on until you turn off the jets. If your new spa is going to be a party central with several people in and out of the spa over a few hours, you might be happier with a 230v hookup. If your spa is going to be a quiet refuge for one or two people who enjoy a hot water soak with no jets, then a 110v unit might be best. Also, you need to consider whether you are installing your spa indoors or outdoors and whether you plan to use it year-round. Since many different factors go into this decision, give your dealer or Hot Spring Consumer Service team a call before you buy. We'll be glad to provide the information you need to make the best decision for your spa enjoyment.

Developing a working relationship with your locally authorised dealer is a great way for you to protect your investment in a used spa. Your authorised Hot Spring dealer will have the factory-recommended components and water care chemicals that will extend the life of your spa. They also have the latest information from the factory regarding any component upgrades needed for older spas.

authorised Hot Spring dealers are required by contract to deliver and provide warranted service for all new spa sales from their store. This ensures that the spa will not be damaged in transport between the dealership and your home. This also means the dealer will have the technical staff to service your spa if/when needed. If you were to buy a Hot Spring spa farther from the delivery destination, the selling dealer may charge you a trip fee for their technician to travel to your home. What you saved in the initial purchase price may not compare to what you might have to pay the dealer for their travel. Dealer travel charges, is issued, are not covered by your spa's warranty.

This question is best asked of your child's pediatrician or other medical professional. Small children are sometimes less tolerant of exposure to hot water, so ask your doctor before allowing young children to use a spa.

Hot Spring spas carry several different certifications that ensure the spa is safe to use. Some code enforcement personnel mistakenly believe that public pools and private residential spas require the same code compliance and barrier requirements. If you have questions about barrier requirements in your community or region, contact your authorised dealer to obtain the information you need. You may also call the Hot Spring Customer Service team to get help you find this information.

Yes. Your authorised dealer can order parts directly from Hot Spring. If Hot Spring does not carry the original component, a replacement component of equal or better quality will be provided. Hot Spring can also provide a replacement cover for your spa that fits the corners and cover locks.

Only authorised dealers may sell Hot Spring spas directly to consumers. However, Hot Spring provides warranty coverage for your spa purchase and offers the strongest warranty in the industry. We also offer a warranty on parts purchased and installed by authorised dealers.

Pricing can vary by location, so talk to your local dealer to get the best prices and options.

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To find your nearest dealer, visit our Find a Dealer page

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